Cancellation terms & returns

A consumer is any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent vocational activity.


You have the right to withdraw this contract within fourteen days without giving a reason. The withdrawal period is fourteen days from the date you have taken to buy, or a representative of your third party other than the carrier and possession of the goods or has.

To exercise your right, you have to (Fischzucht & Aquaristik Silke Hüppeler-Borcherding, Marienbaumer Str 11, 47546 Kalkar, Phone: 02824-804475, Fax: 02824-804476, Email: By means of a clear explanation (e.g., consigned by post mail, fax or e-mail) of your decision to withdraw from this contract, inform. You can sure use the attached model withdrawal form, which is not mandatory, however.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.

consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us.

For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

model withdrawal form

(If you want to cancel the contract, then please copy the following lines in an email, a fax or a letter, fill in the form here and send it to us then.)

Fischzucht & Aquaristik Silke Hüppeler-Bocherding
Marienbaumer Str. 11
D-47546 Kalkar
Phone: 02824-804475
Fax: 02824-804476

– Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*)
– Ordered on (*) / received on (*)
– Name / consumer (s)
– Address of the / consumer (s)
– Signature of / consumer (s) (only with message on paper)
– date
(*) Delete as appropriate.

End of withdrawal </ h2>

Returns – what should I do?
Returns have never been a real issue for us. In the many financial years we had only three cases of a return shipment… But it can always happen that, for example, the selected cave is too small or too large or for some other reason unsuitable for the special needs. And so we want to keep up with the times and in addition to the shopping process, we also want to make returns as easy as possible for you as a customer.

We would like to ask you to contact us before returning the goods in order to find a suitable solution for you and your problem.

Here you can access the returns portal of our shipping service provider.

You can use the return link to register the goods for return within 14 days of delivery. Please pack well so that she gets back here in one piece.

Thank you very much!