Shipping

Here you can find the countries we ship to and the current shipping costs. Other countries are available on request.

You’ve been waiting for days for your parcel that’s on its way with DHL?

You’re not alone. The ever-growing online shipping is still causing difficulties for delivery services, and Corona outages are also playing their part.

DHL still has the best delivery rate with the least complaints and mostly delivery within 2 business days. Therefore, we ask you to bear with the delivery services a little if they need longer in some cases. At the moment, many employees are sick, also due to “normal” cold viruses, so it does not always run smoothly.

The prices stated at the time of the order apply. All prices include the statutory value added tax, from October 2022 it is the value added tax valid in the respective country of destination, as we then have to invoice according to the OSS (One-Stop-Shop) procedure.

During the order process, the respective shipping costs are displayed. You will then receive an order confirmation from us.

Deliveries are possible to the countries listed below as standard. For delivery to other countries, please contact us.

Shipping via DHL, Deutsche Post or UPS – DHL shipping with GoGreen

Free delivery within Germany from an order value of € 99*.

*Exceptions to this rule are bog pine roots and parcels weighing 25 kg or more. Unfortunately, our conditions with the shipping service providers for such heavy parcels are not so good, so that we can no longer send them free of shipping costs for economic reasons.

International shipments weighing up to 1 kg are sent by Deutsche Post as international goods mail with tracking. With this cost-effective solution, shipping may unfortunately take a little longer than with a DHL parcel. If you would like to have your shipment faster, please contact us. We can of course also send your order (international shipping up to 1 kg) as a DHL parcel for an additional charge (for the respective parcel price).

Germany (valid for mainland; islands on request): Shipping class Päckchen/Warensendung with tracking (lighter/smaller items): 5.90 €; Standard shipping: 6.90 €; Heavy items (e.g. 25 kg bag of aquarium sand): 18 €

If several bags of aquarium sand of 25 kg each are sent to the same delivery address, the shipping price is relativised (UPS shipping):
1 bag: 18 €
2 bags: 30 €
3 bags: 38 €
4 bags: 42 €
5 bags: 46 €
6 bags: 48 €
7 bags: 54 €
8 bags: 60 €
9 bags: 68 €
10 bags: 75 €

If items of different shipping classes are combined, the higher/heavier one will be charged.

Belgium, Netherlands, Luxembourg, Austria, Monaco, Denmark, Poland, Czech Republic, France:
up to 1 kg: 13,- € (Warenpost international)
up to 5 kg: 17,- €
up to 10 kg: 23,- €
up to 20 kg: 35,- €
up to 30 kg: 48,- €
For an order of more than 30 kg total weight, another parcel of the same shipping class will be charged.

Switzerland**, Liechtenstein**:
up to 1 kg: 13,- € (Warenpost international)
up to 2 kg: 23,- €
up to 5 kg: 28,- €
up to 10 kg: 36,- €
up to 20 kg: 50,- €
up to 30 kg: 58,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Italy, Sweden, Slovakia, Slovenia, Spain, Hungary:
up to 1 kg: 13,- € (Warenpost international)
up to 2 kg: 19,- €
up to 5 kg: 23,- €
up to 30 kg: 27,- €
For an order of more than 30 kg total weight, another parcel of the same shipping class will be charged.

United Kingdom:
up to 1 kg: 13 € (Warenpost international)
up to 2 kg: 20,- €
up to 5 kg: 29,- €
up to 10 kg: 36,- €
up to 15 kg: 39.- €
up to 20 kg: 45,- €
up to 25 kg: 49,- €
up to 30 kg: 56,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Bulgaria, Estonia, Greece, Portugal, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Romania:
up to 1 kg: 13,- € (Warenpost international)
up to 2 kg: 19,- €
up to 5 kg: 22,- €
up to 10 kg: 28,- €
up to 30 kg: 34,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Iceland**, Norway**:
up to 1 kg: 13,- € (Warenpost international)
up to 2 kg: 22,- €
up to 5 kg: 27,- €
up to 10 kg: 39,- €
up to 15 kg: 45,- €
up to 20 kg: 55,- €
up to 30 kg: 65,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Algeria, Libya, Morocco, Tunisia, Egypt, Georgia, Israel, Lebanon, Syria, Turkey**:
up to 1 kg: 13,- € (Warenpost international)
up to 2 kg: 22,- €
up to 5 kg: 33,- €
up to 7 kg: 35,- €
up to 10 kg: 42,- €
up to 15 kg: 49,- €
up to 20 kg: 57,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Canada**:
up to 1 kg: 18,- € (Warenpost international)
up to 2 kg: 34,- €
up to 5 kg: 45,- €
up to 10 kg: 69,- €
up to 20 kg: 80,- €
up to 30 kg: 110,- €
If your order exceeds 30 kg total weight, you will be charged for another package of the same shipping class.

Hong Kong, India***, Singapore**:
up to 1 kg: 18,- € (Warenpost international)
up to 2 kg: 34,- €
up to 5 kg: 49,- €
up to 10 kg: 69,- €
up to 20 kg: 110,- €
up to 30 kg: 140,- €
If your order exceeds 30 kg total weight, you will be charged for another package of the same shipping class.
*** only up to 20 kg shipping possible

USA**
up to 1 kg: 18,- € Warenpost international)
up to 2 kg: 34,- €
up to 5 kg: 52,- €
up to 10 kg: 85,- €
up to 20 kg: 150,- €
up to 30 kg: 220,- €
For an order of more than 30 kg total weight, another package of the same shipping class will be charged.

South Africa, Brazil**:
up to 1 kg: 18,- € (Warenpost international)
up to 2 kg: 24,- €
up to 5 kg: 48,- €
up to 10 kg: 65,- €
up to 20 kg: 105,- €
up to 30 kg: 135,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

Australia**:
up to 1 kg: 18,- € (Warenpost international)
up to 2 kg: 24,- €
up to 5 kg: 48,- €
up to 10 kg: 65,- €
up to 20 kg: 105,- €
If you order more than 30 kg total weight, you will be charged for another parcel of the same shipping class.

**Customs: Customers from all countries outside the European Union should note that country-specific customs duties may still be charged on orders. Please inform yourself about the expected customs duties at your responsible main customs office.

Other countries as well as islands and special areas on request!

UPS parcels are insured up to 510,- € and DHL parcels up to 500,- € value of goods per parcel.

It is also possible to pick up the goods on site, in which case the shipping costs will of course be waived. Should you wish to collect your goods personally, please make an appointment in advance.

Shipping costs for bog pine roots are determined individually (depending on size/weight) and discussed with the customer in advance (by e-mail/phone call).