Shipping & payment

Information on the reduction of value added tax from 01.07.2020

The following payment methods are available:

  • payment in advance / bank transfer
    You will receive the total amount of your order as well as our bank details in an order confirmation by e-mail. Please transfer directly to our bank account and use the order number as your intended purpose. Your goods will be sent to you as soon as possible after receipt of the total amount.
  • Amazon Pay
  • Klarna

Shipping:

These are the prices at the time of the order. All prices including VAT.

When ordering the actual shipping fees are displayed. You will then receive an order confirmation from us.

Delivery is possible in the countries listed below. For delivery to other countries, please contact us.

Shipping by DHL, German Post or UPS – DHL shipping with GoGreen

Free shipping within Germany from an order value of 89,- €*.
*Bogwood roots and packages from 25 kg are excluded from this regulation. Unfortunately, our conditions with the shipping service providers for such heavy parcels are not so good that we can no longer send them free of shipping costs for economic reasons.

International shipping up to 1 kg shipping weight is carried out with German Post as international goods mail with shipment tracking. With this solution, which is inexpensive for you, the shipping may take a little longer than with a DHL package. If you would like to have your shipment faster, please contact us. We can also send your order (international shipping up to 1 kg) as a DHL package for an additional charge (for the respective package price).

Germany (valid for mainland; islands on request):
Shipping class small parcel/goods shipment with tracking and tracing (lighter/small articles): 4,90 €
Standard shipping: 6,90 €
Heavy items (e.g. 25 kg bag aquarium sand): 9,90 €

If articles of different shipping classes are combined, the higher/heavier one will be charged.

Belgium, Netherlands, Luxembourg, Austria, Monaco, Denmark, Poland, Czech Republic, France:
up to 1 kg: 11,- €
up to 2 kg: 16,- €
up to 6 kg: 18,- €
up to 30 kg 21,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

Switzerland**, Liechtenstein**:
up to 1 kg: 11,- €
up to 2 kg: 18,- €
up to 5 kg: 28,- €
up to 10 kg: 36,- €
up to 20 kg: 50,- €
up to 30 kg: 58,-€
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary:
up to 1 kg: 11,- €
up to 2 kg: 17,- €
up to 5 kg: 21,- €
up to 30 kg: 25,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

Bulgaria, Estonia, Greece, Portugal, Finland, Ireland, Croatia, Latvia, Lithuania, Romania:
up to 1 kg: 11,- €
up to 2 kg: 19,- €
up to 5 kg: 22,- €
up to 10 kg: 28,- €
up to 30 kg: 34,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

Iceland**, Norway**:
up to 1 kg: 11,- €
up to 2 kg: 22,- €
up to 5 kg: 27,- €
up to 10 kg: 39,- €
up to 15 kg: 45,- €
up to 20 kg: 55,- €
up to 30 kg: 57,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

Algeria, Libya, Morocco, Tunisia, Egypt, Georgia, Israel, Lebanon, Syria, Russia, Turkey**:
up to 1 kg: 11,- €
up to 2 kg: 22,- €
up to 5 kg: 33,- €
up to 7 kg: 35,- €
up to 10 kg: 42,- €
up to 15 kg: 49,- €
up to 20 kg: 57,- €
up to 25 kg: 65,- €
up to 30 kg: 75,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

Armenia, India**:
up to 1 kg: 11,- €
up to 2 kg: 22,- €
up to 5 kg: 39,- €
up to 10 kg: 52,- €
up to 15 kg: 65,- €
up to 20 kg: 78,- €
up to 25 kg: 91,- €
up to 30 kg: 108,- €
In case of an order of more than 30 kg total weight an additional package of the same shipping class will be charged.

**customs duty:
Customers from Switzerland and all other countries outside the European Union should note that on the orders country-specific duties may still be levied. Please check with your local customs office about the expected customs duties.

Other countries, islands and special areas on request!

DPD packages are insured up to 520,- €, UPS packages up to 510,- € and DHL packages up to 500,- € value of goods.

Pickup by the customer is also possible. If you want to collect your goods in person, please contact us for an appointment.

Shipping costs for Bog wood are determined individually (depending on size/weight) and discussed with the customer in advance (by E-Mail/phone).